Shipping and Returns

1.Transport and delivery to manage your order within 24h / 48h (working days) to get where you indicate. Please note this item when placing orders. If you want to specify a particular date or time, please contact our team on encarecidos held its efforts to make deliveries on schedule, offered or confirmed date. However, you will not acquire any responsibility for failures in meeting those dates provided it is through no fault of

Upon delivery of the goods, the customer must sign the delivery note giving its assent to a delivery. Customer compliance in the delivery waive any claim to complaints regarding the goods ordered and received.

Whether to enforce the insurance as to correct any errors in delivery, it is obligatory to be noted in the remarks section of the document's delivery any impact on the goods or their packaging. It is also imperative to communicate to the said occurrence within 24 hours.

If these conditions are not met, not assume any responsibility for the goods. reserves its right to recover ownership of product should you pay the price.


2.    Returns

The deadline for making changes is 20 calendar days from receipt of the order by the customer.

Any product you wish to change should always be with the original packaging and labeling intact, conveniently packaged in their original box and properly protected. The items to be returned must be in the same condition it was received. Products that have been used will not be accepted, as well as damaged or broken as a result of carelessness or negligence. Nor any change or refund is allowed in prints or personalized items.

Returns must be documented with proof of purchase.

If the order is returned to home due to the logistics company could not deliver the same wrongful recipient, will bear all expenses of the first forwarding. In the event that the logistics company had operated correctly, will not pay forwarding. If we'd taken the order before sending, the item amount that would be refunded on request, but not the shipping and handling.

This will cover the cost of return In the case of change for personal reasons of the customer.

If the customer wants to make a change, you must choose another product. The return costs will be the responsibility of the customer and forwarding policy will apply logistics costs to a first shipment.

If the change is due to an error on our part as far as shipping is concerned, will pay the return shipping charges and subsequent forwarding. The customer may choose to refund the amount of purchase.

In any case, the customer must follow the return procedure, which is detailed below. reserves the right to claim damages to compensate for any damage to the goods, as well as to recover the direct costs for the return. No returns which do not follow the return procedure will be accepted.

Return Procedure:

1. Call or e-mail to to request a refund or exchange. The shipment must be performed at the following address:

  Plaza del TORICO 24  - 44001 Teruel (+34)978607635

   2. Include in the original packaging every item received (item, case, certificate and bill). In the event that the item is (or includes) a diamond, if we do NOT receive a diamond certificate, we must re-certify, operation involving a total expenditure of $ 10.

   3. Send the package to the address provided to you in 1.

   4. After receiving the item, we will identify and verify the condition of returned products. This operation may take 48 hours as each item is analyzed to verify that corresponds to the actually sent. Note that if the diamond certificate is missing, the repayment period is based on the time delay recertification.

   5. After the test will send you an approval email or call you on the phone and proceed immediately to exchange or refund. If there is a discrepancy, we will contact you with the same urgency.

   6. We recommend you send your return via a carrier that offers sufficient guarantees. can not be responsible for any loss or damage of packets sent by clients.


3.    10 days Money Back Guarantee

Returns will be authorized by provided the cause is justified. ensures the quality of their jewelry and watches through stringent controls, and giving you a 2 year warranty against manufacturing defects.

It has a return period of 10 days on all purchases made in joyeriagimenezcom.

- You can adjust the size of their rings, taking charge of postage to 50%, excluding engraved rings.

For any return or exchange offers a quick and easy system that we have developed. Simply, you must contact us immediately and we begin the process of exchange or refund.


4.    Safety purchase

During our years of experience in the industry, we have always worked to ensure safety to our customers in their purchases.

Therefore has belonged since its foundation in 1955 the Guild of Jewellery & Watch Teruel.

From our shop we remain synonymous with safe purchase. Consequently, we only work with market leading companies:

Method of payment Credit card - Visa, MasterCard

PayPal online payment method.

Payment Method Bank Transfer - BBVA